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Customer Expectations
 
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12 common customer expectations for Abraxas YFS-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 7874 Sarah Gaither
How to Manage Customer Expectations - 11 Excellent Tips
 
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Want to exceed your customer’s expectations? In this video we break down 11 tips on doing just that!... check it out! - By Marketing 360® / https://www.marketing360.com/small-business-crm/ Intro: Managing and exceeding customer expectations is key to success. But in order to exceed your customer’s expectations, you must first understand them! So let’s talk about 6 reasons why understanding expectations is important and then 5 tips on how to manage to them and then exceed them. 6 Reasons Why Understanding Expectations is Important: 1 - It lets you know what service levels are expected to keep customers happy and achieve high satisfaction. (0:46) 2 - It enables you to focus on fulfilling customer expectations. (1:26) 3 - It gives you the opportunity to discuss expectations at the start of the relationship and to reset unrealistic expectations if necessary. (1:49) 4 - It can help you resolve customer complaints. Since complaints are a result of failing to meet expectations, you have the ability to quickly fix the problems and retain the business. (2:16) 5 - Most customers have a set of basic needs that they want from you; make sure you understand them and work them into your customer service strategy. (2:53) 6 - Think about not just meeting expectations, but how you can WOW them. (3:26) 5 Tips on Managing Expectations: 1- There are times when you know we’re not going to meet expectations--the deadline is pushed back, something didn’t go right, something was missed...whatever it is, I recommend calling the customer immediately! (3:59) 2- Explain the issue and what steps you’re taking to correct it. 90% of the time, the customer just needs to know that you care, that you acknowledge the problem, and that you have a strategy to fix it. (5:10) 3- You don’t need all the answers but you must fully let the client vent, if that’s needed, and actively listen. Then cushion, clarify and respond. (6:23) 4- Send follow up with an action plan and gift/card, then execute! (7:10) 5- Once you have an understanding of what the customer needs--reach out to other teammates for help. (8:00) BONUS TIP - Save all this info in your CRM. Have a plan for gifts and pivot points. Send gifts and exceed expectations just before key difficulty areas. (9:37) Conclusion - Thanks for watching. If you found this content helpful please take a second and like, share and comment. Also, make sure to follow us for more great content just like this down the road or text “marketing” to 39970 to opt into our weekly marketing tip text messages. Happy marketing! --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 4872 Marketing 360
Meeting Customer Expectations
 
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Visit https://goo.gl/CBfJkY to view the full video and purchase access to our other Industrial Maintenance courses. Meeting the needs and expectations of the customer is important in any successful product design. Waste, products with inconsistent-quality, and even a poor company reputation can lead to not meeting customer expectations. This course focuses on ways to discover the needs and expectations of the customer, the different categories of product features, and the importance of following established production procedures.
Views: 5298 Convergence Training
10. Understanding Customer Needs
 
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Infoteam Consulting: http://www.infoteam-consulting.com/ Before you can develop a value proposition, you first need to understand key stakeholder needs. What is each person trying to achieve with the project from a corporate perspective? Which criteria do they use to select the best vendor and solution? What personal goals need to be considered? Copyright: Infoteam Sales Process Consulting AG, Switzerland
Views: 146078 InfoteamConsulting
HOW TO MEET CUSTOMER EXPECTATIONS
 
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How do you know if you are developing a successful product? Sales today has changed and the demand to make the impossible, possible means that we are our own biggest competitor. Today customers decide what they want and their needs constantly change over time. If the product in the market is really a game-changing product, it will succeed, otherwise you may find it difficult to meet customer expectations. Subscribe to My YouTube channel: www.youtube.com/user/VanTibolli For more information see www.VanTibolli.com Find me on my personal pages: Like Me - https://www.facebook.com/Tibolli/ Follow Me - https://www.instagram.com/vantibolli/ Follow Me - https://twitter.com/vantibolli Connect with Me on LinkedIn - https://www.linkedin.com/in/vantibolli Pin - https://www.pinterest.com/tibolli/ CEO & Founder of GKhair and Tibolli.NET
Views: 3453 Van Tibolli
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Identifying Customer Needs
 
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The Harvard Business School professor on how to predict future customer behavior.
Views: 42424 Big Think
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 623548 Valuetainment
So You Want To Be Customer-Centric?
 
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Despite proclaiming the contrary, most businesses don't really care about their customers. Sure, they swear blind that the customer is at the heart of everything they do. But when push comes to shove, customer happiness comes second to quarterly profits and Christmas bonuses. Check out http://www.futurelab.net/ and http://www.alainthys.com/ for more information. In just 99 pages, "So You Want to Be Customer-Centric?" helps you shake the habits that prevent companies from being truly customer-centric. This straight-talking executive action guide helps you focus on customers in spite of budget constraints, corporate politics, organizational silos and ambivalent data. Not because it's a nice thing to do, but because it is ultimately more profitable. Produced by: http://ishra7.com/ Connect with us http://www.youtube.com/ishra7 https://www.facebook.com/ISHRA7 https://twitter.com/ishra7 Customer-centricity... it's key for every business. Customer centricity equals more loyalty, equals more sales, and what company doesn't enjoy the prospect of a fatter bottom line? But while customer centricity is a great idea in theory, putting it into action is harder than you'd think. For one thing, pinpointing what customers want is hard. Putting that change into action is even harder. Let's say you pull off the impossible and wrestle those essential changes into place. Your customers are quite happy -- but no one else is. You see, change is hard on everyone - and it costs their departments money, time, and sometimes - even status. So if you're the one championing the idea of a more customer-centric company, how do you sell your board, your investors, and your fellow employees on a hard idea? Well, you listen to us... and you start here: 1: Get your management team on board. Customer centricity does costs money now, but it makes more money later - lots more. Get out the calculator, the white board, and that statistician you keep in the closet, and prove that happy customers buy more, are more loyal and they bring their friends. 2: Connect to your customer. When was the last time you answered a survey honestly? Now, you won't find out what your customers want by throwing paper at them. Get out there and ask them what's bothering them - and then do the work of figuring out a smart solution for them. 3: Build a customer movement. If customer centric changes were like fairy dust, well you'd be watching a magical transformation happen right before your eyes. But since you live in the real world, you're going to need some people in your corner helping everyone understand why enthusiastically embracing customer centricity makes showing up for work a lot more fun. Make it easy for them by finding customer-focused employees at all levels in your company, building them up as champions, and putting them in the spotlight. Maybe even give them a nice shiny hat to wear. You see that's when you'll see the whole company start to embrace customer centricity. Because while no one likes difficult and expensive, everyone likes happy customers, high praise, and a shiny hat. Oh, and impressive profits. Everyone likes those, too. So are these steps making sense to you? Well we're just getting started. If you believe in customer centricity or you're just now starting to see that Peter from Marketing might have a point about how focusing on the customer can help your company grow next quarter - well you're going to need a lot more help. And probably some specifics on how to do it, and maybe some examples of how the biggest customer leaders have achieved it over the last few years. It's a good thing Alain Thys has a new book out covering all of that. "So You Want To Be Customer-Centric?" You'll want to click that link, then. This book will show you how.
Views: 79608 ishra7
Customer Service
 
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6 Common Customer Expectations-- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 316774 Coleen Cloete
How to Manage Your Customers: Project Management
 
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To manage your projects successfully, you need to manage your customers as well. Learn how to manage your customers and ensure that their expectations are met with this project management video from https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=HowtoManageYourCustomersProjectManagement
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
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Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 75649 TEDx Talks
Training Luxury Retail: Stores, Customers, Companies and Store Managers
 
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Working in Luxury today means understanding the dynamics of customer expectations that might be completely different from the ones observed from an office desk. Customers in luxury are expecting more: more service, highly educated sales assistants, interaction in different languages. On the other side, stores need more support than in the past. More than ever, selling luxury is an art. Therefore, companies investment should not only be done in hiring new and more educated staff, but also in supporting their staff growth inside the organisations. The store management requires understanding of management dynamics (soft skills), ability to lead people and understanding of the retail environment. At the end the store is the terminal of most of the strategies of the company and the sales associate is the pure ambassador of the brand. "TRAINING LUXURY" is specialized in training programs aimed to achieve excellent customer experience and business development. For us " Training Luxury" means to prepare people in the retail and service areas to exceed customer expectations, both external and internal. Leadership and Management Training, Luxury Sales Training and Retail Management. Coaching and organizational consulting at interantional level. www.trainingluxury.com
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 778675 CoachDavidBrownlee
Why the cloud is key to meeting customer expectations
 
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As consumers, we have now come to expect the same flexibility and simplicity of cloud technologies we use in our personal lives, to transcend into our work life, as employees, and into our interactions with brands, as customers. Hear from De Boer Structures, 72andSunny, and Liberty Global on how digital technology is necessary to meet customer expectations. Read more: https://dropboxbusinessblog.co.uk/cloud-key-meeting-customer-expectations/
Views: 179 Dropbox
Tableau Customer Love Stories
 
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Tableau is no ordinary product. It doesn't just exceed our customers' expectations -- it changes their lives. Our customers are passionate about our company and our product. Customers tell us all the time how Tableau has revolutionized not just the way they work as individuals, but they way their entire organization works. We love hearing these stories, and we want the whole world to listen in. Don't take our word for how excited our customers are ... hear it for yourself!
Views: 21124 Tableau Software
The 3 Levels of Customer Expectations, which one are you meeting?
 
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Your customers are expecting one of these three levels of customer service. Which one are you delivering?
Views: 90 Brian Willett
ग्राहक की सतुंष्टि के बारे एक Case Study | Customer Satisfaction | TsMadaan
 
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अगर आप business में हो या कोई professional हो या फिर Sales Man की job करते हो तो यह वीडिओ आपको best advise देगी । Some links of related videos and playlists: Selling Skills Training Videos https://www.youtube.com/playlist?list=PLR2GOVaoHO59hArQUFJmMcdV0irmr4lXS Sales Training हर घर का दरवाज़ा ना खटखटाओ । Knocking every door is not advisable. https://www.youtube.com/watch?v=vWrAFyVjl7c Customers को WhatsApp, FaceBook, Emails, नहीं भेजो । Customer Service Tips in Hindi https://www.youtube.com/watch?v=tqTIL5pF-y0 Customer गुस्से में हो तो । How to deal with Angry Customer | https://www.youtube.com/watch?v=K5ZDbBqVDlk आग तो Sales Man को ही लगती है । Sales training Video in Hindi https://www.youtube.com/watch?v=qPmycz6rx4w TsMadaan Motivational Speaker | Sales Trainer | Life Coach https://www.youtube.com/TSMadaan is a Hindi Life Changing Videos Channel to raise your Success and Happiness level on various subjects like motivation inspiration and self help plus personality development. This channel also shows health videos by Ms Pinky Madaan and English Videos by various trainers like Awal, Neeru Malik, Suresh Kumar and many more.
Views: 84071 TsMadaan
Are You Keeping Up with Your Customer's Expectations? - Customer Service Lesson
 
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Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your customer – meaning your customer’s expectation of the service that makes you competitive. Perhaps you just heard that your competitor is working hard to take away business from you – maybe they’re announcing a new product; maybe they’re advertising a major sale; maybe they’re opening a new location. Will any of these decisions cause your customers to leave you to do business with them? Perhaps. After all, that is their goal. But what if you heard that your competition wasn’t competing with you on product, price, or location? What if you hear that they’re implementing a new customer service initiative? Their goal, you heard, is to have the best customer service in the industry. Here’s my take: good for them. Let them go head-to-head with customer service and experience expectations based on the existing industry standards. I have a better idea: don’t let them set your bar. Let the best of the best, regardless of industry standards, set your bar. What company do you think has the very best customer service? Is it Nordstrom, Apple, or Zappos? Is it the restaurant down the street that knows you by name and makes you feel like a guest in their home? Is it the inside sales rep from one of your suppliers who somehow always accommodates your deadlines and special requests, and always does so with an amazing attitude? None of these companies or people may be in your industry, but they can be your benchmark for amazing customer service – service that is not based on customer expectations for your industry, but expectations from the best people and companies they’ve ever encountered. Let me give you this message in a short, 11-word sentence: The best customer service sets the bar for all customer service. Customers know what good service is and their expectations today are formed by whoever gives them their best service experience, whether in or out of your industry. So, back to the questions … What company do you think delivers the best service? Is it one of the iconic brands previously mentioned, or that local company? What is it that this business or person does to make you think they are the best? And, here is the more important question: What do they do that you don’t do that you can do? That’s where you start. Maybe it’s something you can copy although my suggestion is not to copy but to adopt and adapt. Adopt the strategy, but change or tweak it to make it uniquely yours. If you’re open to the best customer service practices from every industry, then you will spot trends and strategies before your competition. At that point, keeping up with your customers will be nothing but good news for your bottom line. This video will answer the following and much more: How can I keep customers happy? How do I create better customer experiences? How do I gain customer loyalty? How can I competitively differentiate from my competition? How do I compete with competition? What creates better customer service experiences? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 229 Shep Hyken
What UX do Online Customers Expect? Connect to Future UX Expectations
 
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How have consumer expectations changed when it comes to online shopping? Rik van 't Hof, our Director of Product Management Front-end shares his insights.
Views: 224 Ingenico Group
Meeting Customer Service Expectations
 
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Customer Service Overview: Module 1-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 3301 Alana McKay
How Customers Perceptions Can Shape Your Business & SEO
 
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This is a https://seomelbourne.com & https://seosydney.com product As we discussed in the last video, a customer’s pre-existing attitudes, perceptions, and ethical standards will directly affect a decision to purchase or invest, and it is usually past behaviour that shapes these notions. For example, if a customer had eaten at a restaurant that gives them food poisoning, they would more than likely develop a negative opinion (attitude) of that place, thus affecting their decision to return (behaviour). Inversely, this example shows the business’ output failed to meet the customer’s expectation , affecting how they see the brand. This demonstrates that attitudes and ethics shape behaviour and vice versa. Customers’ performance-specific expectation and expectation disconfirmation are the key indicators of customer satisfaction (Oliver, 1980). When the product performance exceeds expectation, customer satisfaction increases; when expectation exceeds the product performance, customer satisfaction decreases. By understanding the past events that may have shaped your client base, you’re more likely to be able to create an online presence or campaign that they react positively to. To determine where your market’s sentiments lie in relation to your product or brand, the research conducted in the initial stages of developing your customer persona need to be analysed and synthesised to produce conclusive evidence as to how your market operates. In SEO this is particularly important as without a proper profile of your audience’s attitudes and behaviour, your reach could be totally ineffective. With the culmination of buyer insights from a customer persona, your business can then create and moderate content to align with the customer’s expectations to optimise your company’s output.
Views: 29 SEO TV
How to Handle Customer Complaints Like a Pro
 
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For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 139169 Valuetainment
How To Manage Customer Expectations
 
08:24
What can you do to manage customer expectations? Customers will always form an opinion about your service and what they expect. It's your job to manage them. As an entrepreneur, I always do what I can to be prepared for this. Here are 3 key elements: 1. Get clear on what the expectations actually are 2. Know your audience 3. Let people try you before they buy you Managing expectations successfully is one of the keys to success for reliability and loyalty your business. Watch and Enjoy! Marianne DeNovellis ======================== Video by Nate Woodbury BeTheHeroStudios.com http://YouTube.com/NateWoodburyHero
Meeting Customer Experience Expectations
 
04:31
Customer expectations are higher than ever before: ‘80% of customers say the experience a company provides is as important as its product and services’ - (Source : Salesforce State of the Connected Customer) '84% of customers say being treated like a person, not a number, is very important to winning their business’ - (Source : Salesforce State of the Connected Customer) So it’s a must that you consider what your customers need, how you match up and what can you do about it. Here in a short Video Blog, Ian Moyse, Natterbox Sales Director and Sales Director of the year winner (Institute of Sales Management) explains why all customers may not be equal, what you can do differently and why you need to do it now. See the full post: http://bit.ly/2Mtkvq3
Views: 41 NatterboxTV
Bad Customer Service Montage
 
02:20
Various clips from films illustrating bad customer service...
Views: 1041234 tmuka
What is CUSTOMER SATISFACTION? What does CUSTOMER SATISFACTION mean?
 
03:20
What is CUSTOMER SATISFACTION? What does CUSTOMER SATISFACTION mean? Customer satisfaction is a term frequently used in marketing. While it's often abbreviated as CSAT, it is more correct to abbreviate it as CSat. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. "Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers' expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability.... These metrics quantify an important dynamic. When a brand has loyal customers, it gains positive word-of-mouth marketing, which is both free and highly effective." Therefore, it is essential for businesses to effectively manage customer satisfaction. To be able do this, firms need reliable and representative measures of satisfaction. "In researching satisfaction, firms generally ask customers whether their product or service has met or exceeded expectations. Thus, expectations are a key factor behind satisfaction. When customers have high expectations and the reality falls short, they will be disappointed and will likely rate their experience as less than satisfying. For this reason, a luxury resort, for example, might receive a lower satisfaction rating than a budget motel—even though its facilities and service would be deemed superior in 'absolute' terms." The importance of customer satisfaction diminishes when a firm has increased bargaining power. For example, cell phone plan providers, such as AT&T and Verizon, participate in an industry that is an oligopoly, where only a few suppliers of a certain product or service exist. As such, many cell phone plan contracts have a lot of fine print with provisions that they would never get away if there were, say, 100 cell phone plan providers, because customer satisfaction would be far too low, and customers would easily have the option of leaving for a better contract offer.
Views: 449 The Audiopedia
HX S Series Product PR Movie
 
05:09
Beyond customers’ expectations, new HX-S series excavators have advanced one step further. Hyundai Construction Equipment has faithfully reflected various needs in our products tailored to customers at every corner of the planet. New HX-S series excavators represent Hyundai’s corporate philosophy to serve our customers as a top priority in a manner that can maximize customers’ value.
Connect to Future UX Expectations (Full Video)
 
04:21
What are the key elements merchants need to consider when building an online shopping experience that meets their customers' expectations? Rik van 't Hof, our Director Product Management Front-end shares his insights.
Views: 481 Ingenico Group
WindEnergy7 Reviews
 
11:08
WindEnergy7 Reviews by Customers, The best compliments a customer can give a business is a repeat sale. That review means the product works and the business met customers expectations. I think the best review you can get from a customer is a referral to do a system for a family member, especially a FATHER IN LAW! This time of year I do many upgrades for my existing customers who review their electric bill, they know WindEnergy7 works and are upgrading on a sure thing. One customer here in Ohio told me last week he had reviewed and calculated 89 months payback on his original 12kW kit. Videos of his install are on my site. I was at his place installing a 3kW upgrade at his barn, he said his ROI now looks to be trending under 80 months. You can see his 5 turbine 30 panel system at my home page that we installed last year. He just upgraded from 12kW to 15kW after reviewing the system had produced well after one year. This was his review to make a second purchase in 2 years. Another customer here in Ohio up north I installed an upgrade for last week. He has had a system for about 3 years now. After reviewing his success he also went up to 9kW to 11kW, to 13kW and now to 15kW. So, this was his third review for upgrade. He has added a electric car Nissan Leaf to drive to work. So his wind/solar system now starting to knock out his gasoline bill as well as his electric bill. He had referred me his father in law over a year go and I put in a larger system for him that he is happy with too. This was his review to make a fourth Purchase in 3 years. A third customer I am doing a WindEnergy7 quote for review tonight. He put a 10kW solar system on his barn over a year ago. He had room for 20kW but waited to see if the 10kW would perform to his liking. It did, so now just over a year later we are reviewing a quote to do the other half of his barn giving him 20kW of solar power. He is probably upgrading because he can take that 30% TAX CREDIT again on his upgrade and get it right after the end of the year. This will be his second purchase in 2 years. https://www.google.com/maps/contrib/110063099528425442691/reviews/ Windenergy7 Reviews ★★★★★ A family in my area here in Ohio put a system in a couple of years ago. Its always spinning in the wind when I drive by. They said it almost eliminated their electric bill completely and they have a house much larger than mine. https://www.google.com/maps/contrib/118259844948444805320/reviews/ Windenergy7 Reviews ★★★★★ I helped a friend install the the RoofMill system on his house here in Utah last year. It was a great experience and everything worked just like it was supposed to. WindEnergy7 helped us through planning, permit, install, and everything and we had never done a windmill or solar panel before. The kit was well designed. I wish it came with the batteries but from what Sam at WindEnergy7 said it cost more to ship them than to buy them local so that makes sense I guess. The system has been making power for months without a hitch. The most fun home improvement project my friend and I have ever done. https://www.google.com/maps/contrib/111984926869194852936/reviews/ Windenergy7 Reviews ★★★★★ I have been looking at wind and solar systems all over the internet for a couple of years. I have been to a couple of trade shows. This is by far the most capable and versatile green energy system I have seen anywhere. The videos of all the installations show some really advanced systems that no-one else is doing yet. I got on their mailing list and had lots of questions answered. I have been watching this company and product grow. I can't afford a system yet but when I am ready this is what I will be putting on my house. Below I have posted some recent WindEnergy7 review questions and answers from our site at: http://windpowerforums.com http://prweb.com/releases/2012/10/prweb10000551.htm http://windenergy7.com/turbines/tag/windenergy7-reviews/ http://windenergy7.com/turbines/tag/wind-energy-7-reviews/ Looking for: WindEnergy7 Reviews, home wind power windenergy7, home wind turbine reviews, windenergy7 dealers, wind power reviews, swift wind turbine, wind turbine residential review, roofmill rooftop wind turbine or wind power roof? WindEnergy7 Reviews: http://windenergy7.com/turbines/tag/windenergy7-reviews/ http://windenergy7.com/turbines/tag/wind-energy-7-reviews/ https://plus.google.com/+WindEnergy7/posts/Qc9wuJBXVmm https://plus.google.com/+WindEnergy7/posts/DW48ZHDqgTo http://youtube.com/watch?v=MrkW4cfLCKI http://cnet.com/profiles/windenergy7-com/ http://renenergylab.biz/2013/03/windenergy7-llc/
Views: 41121 WindEnergy7
The 4 Levels of Customer Satisfaction  fuel for business' engine
 
17:19
How do you know if your customers value you and/or your product or service? Learn how to understand and gauge your customers' expectations--learn to exceed expectations. Earn customer loyalty, referrals, and patronage.
Satisfying Regulators and Improving Customer Experience during Client Onboarding
 
02:37
Onboarding new customers is a more complicated process than ever before, given changing regulatory obligations, increased customer expectations, and the complexity of newer product offerings. Front-line users must quickly determine the appropriate forms to complete, with errors resulting in wasted time or follow-up meetings.
Views: 137 NexJ Systems Inc.
The Vendor Client relationship - in real world situations
 
02:20
www.scofieldedit.com Produced by Scofield Editorial, Inc. Casting Agency: Artistic Enterprises Casting Director: Michelle Moore Video Store Customer: David Meek Video Store Clerk: Nick Krcek Restaurant Customer (Male): Andy Guerdan Restaurant Customer (Female): Andrea Gregory Server: Landon Mitchell Chef: Ron Pinkney Hair Stylist: Chris Cones Salon Patron: Anna Martinez Additional Crew: Lighting Director: Luke Amos Camera Assist/Best Boy/Boom Op: Benjamin Dewhurst Location Audio/Mix: Ben Ericsen Special Thanks to: Earshot Audio Post Mass Ave Video Marco's Restaurant & Lounge Secrets Nail & Hair Salon
Views: 2899910 zeorge497
First Impressions Matter - Understand Your Customer
 
01:01:11
The way consumers shop, buy and use financial services is changing along with ever-increasing expectations. Despite shopping online, many customers still buy financial products in the branch. Finovate and Quadient invite you to listen to this webinar to learn why an inviting onboarding process for customers is no longer optional. During this webinar, Bob Meara, Senior Analyst at Celent will discuss: - Why omni-channel customer onboarding is needed - Where many onboarding processes fall short - What’s a bank to do: 4 recommended steps to achieving omni-channel delivery Focusing on Financial Institutions, Andrew Stevens, Product Marketing Manager at Quadient will discuss the importance of putting the customer at the center of your onboarding journeys in face-to-face environments, and how this method will delight your customers.
Views: 80 Finovate TV
The Marketing Mix - The product concept
 
02:19
On Facebook: https://www.facebook.com/365careers/ On the web: http://www.365careers.com/ On Twitter: https://twitter.com/365careers Subscribe to our channel: https://www.youtube.com/365careers This lesson on Marketing strategy introduces the first P of the Marketing mix - the product. Watch more at https://www.udemy.com/mba-in-a-box-business-lessons-from-a-ceo . This video is part of a series of short lessons about Business Strategy. The complete module can be found on Udemy, as a core part of the MBA in a Box course by CEO Valentina Bogdanova and 365 Careers. The course provides a complete Business Education: Business Strategy, Management, Marketing, Accounting, Decision Making & Negotiation in just under 10 hours. -------------------------------------------------- Marketing module table of contents: Marketing: An Introduction Introduction to Marketing What is Marketing's role? Who works in Marketing? Marketing's key processes Marketing: Building a Marketing Strategy What is a marketing plan? The psychology of customers - needs, wants, and demands Conducting marketing research The different stages of marketing research Collecting Primary Data for Marketing Research Performing client segmentation Choosing a target customer group Marketing: How to set up an effective Marketing Mix The four Ps of Marketing and their importance Marketing: How to set up an effective Marketing Mix - Product decisions The product concept Classifying a firm's products The typical product lifecycle Product branding Product packaging Marketing: How to set up an effective Marketing Mix - Pricing decisions The variables influencing product pricing The demand curve Performing break-even calculations Marketing: How to set up an effective Marketing Mix - Place decisions Setting up product distribution Types of distribution channels The advent of e-commerce Marketing: How to set up an effective Marketing Mix - Promotion decisions The essence of marketing promotion Creating a marketing campaign The importance of social media Marketing: How to set up an effective Marketing Mix - A dynamic concept The four Ps of Marketing - A dynamic concept Marketing: Marketing strategy in the long run Allocating the funds available for Marketing - The budgeting exercise Using KPIs to improve decision-making Short-term vs. Long-term marketing goals Interpreting and calculating the Customer-Lifetime-Value formula -------------------------------- There are two main types of products that can be offered to clients – goods and services. Whether we talk about goods or services, we can say, usually, people are not just buying a product that solves one of their basic needs. They acquire the benefits and satisfaction they believe they’ll obtain from the product. They are interested in symbols and ideas that help them relate the product to a desired lifestyle and positive expectations about the future. Customers do not simply buy products because they satisfy their needs. Instead, they are interested in becoming clients of firms that offer them a complete product concept – an idea or a promise, if you will. The best products make people happier and create a positive expectation before being consumed.
Views: 21508 365 Careers
How to Design and Manufacture a Product
 
02:02
It can be quite a challenge to find a manufacturer -- one you like working with and whose factory produces a quality product at a fair price. Here are some tips on how to navigate through the process of finding one, as well as how to optimize your relationship with your manufacturer so that you -- and your customers -- are happy. For more infor visit: http://www.focuspdm.com/ Step 1: Creating a Prototype Creating a working prototype or finding someone who can do it for you is the first step in the manufacturing process. During my early days, I was able to sew most of my prototypes. But as my product, Planecomfort, was refined and the components used and the skills necessary to create the product I envisioned moved beyond my sewing expertise, I knew I needed help. Searching online, I found a wonderful design frim in northern California. This relationship proved valuable to me in a number of ways. They not only helped refine my original prototype, but they offered many suggestions and ideas for making the product easier to manufacture. Many of these smaller domestic companies offer prototyping services that are invaluable to new entrepreneurs. Once you have a prototype, there is quality and design testing and tweaking. At each stage of development, and every time I received the newer version of my product, I washed, dried, pulled, stretched, zipped, unzipped, and put my product through the proverbial "ringer." Making sure your product will exceed your customers' expectations is a sure way to keep them coming back and referring your product to others. Ideally, you want to have a dozen or so finished prototypes. Manufacturers will want one or two samples sent to them as a reference to compare to the finished product their factory is making. I thought I would be able to use Left in Stitches for the long term, but due to logistical reasons and production costs, I had to find an overseas manufacturer. Moving your manufacturing operations overseas means you want large quantities (usually thousands) of the item you are producing. If you want hundreds of something, you may be better off working with a domestic manufacturer. Step 2: Finding a Manufacturer I located my overseas manufacturers through referrals, which provided me with an immediate level of comfort and confidence with these factories. One referral came from a fabric manufacturer. Most fabric manufacturers have relationships with product manufacturers. Another factory was referred to me by a marketing services company. This company manufactures both soft and hard goods and was happy to provide their contact with another business opportunity. Call domestic manufacturers and inquire about their overseas connections. Ask everyone you know if they know someone who manufactures the type of products you are creating. Search online for companies with products similar to yours and call them. Who do they use? How did they get started? My experience is that most people will want to help you. I found it was best to work with at least two different companies when trying to decide who will win your business. Who is easiest to work with? Who meets (or beats) your expectations? Is one more knowledgeable than the other? Having a comparison is essential to ensure you are getting a quality product at a fair price. There are two common ways you can deal with overseas manufacturing. You can find a broker or agent in the U.S. that represents the factory, or deal with a factory directly. Once you have determined who you might like to work with, you must check references on your contact and the factory. Some of the important questions to ask: Was the product made to specifications? What percentage of the shipment was defective? If there was a problem with the shipment, did the factory make restitution? Were deadlines met? If not, what did the factory offer to make amends? Is what was promised delivered? How is the quality of goods they produce? How long have you worked with this person and factory? How many orders have you placed? Is your contact easy to work with? Is he/she responsive to calls and emails? What type of projects does the factory excel in producing? Soft goods, hard goods? What types of companies do they normally work with? Who is responsible for landing the goods in the U.S.? Text by Ann Merlini, founder of Pac'n Nap, LLC. For more information on How to Design and Manufacture a Product visit: http://www.focuspdm.com/
Views: 8198 a
Meeting Brand Experience Expectations
 
05:54
What can we take away from Payless and their Palessi experiment? Matching your brand to your customers expectations can result in them paying more money for a product they would usually pay a reduced amount for.
Views: 8 BrandingPower
11 Quality
 
04:27
Quality is the ability of a product, service, or process to meet customers’ expectations and provide the intended value. High-quality cancer registry data are essential to accurately assess treatment outcomes and patient survival. In cancer registries, the term “quality improvements” refers to the actions taken, processes implemented, or services created to improve patient care. Cancer registrars work closely with a Quality Improvement Coordinator to develop and assist with quality studies, which measure the facility’s performance and outcome measures. For more information go to http://www.cancerregistryeducation.org/introduction-to-the-cancer-registry
Views: 70 NCRA News
Dealing With Angry Customers
 
06:12
PREVIEW ONLY – NOT FOR TRAINING. Keeping customers is as important as getting them. This training video demonstrates a simple method for dealing effectively with angry customers. First, deal with the person; then, deal with the problem. This program shows how to deal with customers who are face-to-face and over the telephone.
What is quality and continuous improvement?
 
03:09
Quality is an integral part of being competitive. It is important to understand your customers' expectations to design and deliver the best product or service.
Views: 693 Beth Cudney
Customer Expectations Are Critical For Survival
 
06:10
http://onlinesmallbizcoach.com. Setting proper, realistic expectations with customers,small business owners and vendors is critical for long term revenue generation. Glossing over the tough topics like price, guarantees and terms is a recipe for disaster in all business relationships. http://internetmoneymap.com
How to Design and Manufacture a Product
 
02:00
It can be quite a challenge to find a manufacturer -- one you like working with and whose factory produces a quality product at a fair price. Here are some tips on how to navigate through the process of finding one, as well as how to optimize your relationship with your manufacturer so that you -- and your customers -- are happy. For more infor visit: http://www.focuspdm.com/ Step 1: Creating a Prototype Creating a working prototype or finding someone who can do it for you is the first step in the manufacturing process. During my early days, I was able to sew most of my prototypes. But as my product, Planecomfort, was refined and the components used and the skills necessary to create the product I envisioned moved beyond my sewing expertise, I knew I needed help. Searching online, I found a wonderful yet small cut-and-sew business in northern California called Left in Stitches. This relationship proved valuable to me in a number of ways. They not only helped refine my original prototype, but they offered many suggestions and ideas for making the product easier to manufacture. Many of these smaller domestic companies offer prototyping services that are invaluable to new entrepreneurs. Once you have a prototype, there is quality and design testing and tweaking. At each stage of development, and every time I received the newer version of my product, I washed, dried, pulled, stretched, zipped, unzipped, and put my product through the proverbial "ringer." Making sure your product will exceed your customers' expectations is a sure way to keep them coming back and referring your product to others. Ideally, you want to have a dozen or so finished prototypes. Manufacturers will want one or two samples sent to them as a reference to compare to the finished product their factory is making. I thought I would be able to use Left in Stitches for the long term, but due to logistical reasons and production costs, I had to find an overseas manufacturer. Moving your manufacturing operations overseas means you want large quantities (usually thousands) of the item you are producing. If you want hundreds of something, you may be better off working with a domestic manufacturer. Step 2: Finding a Manufacturer I located my overseas manufacturers through referrals, which provided me with an immediate level of comfort and confidence with these factories. One referral came from a fabric manufacturer. Most fabric manufacturers have relationships with product manufacturers. Another factory was referred to me by a marketing services company. This company manufactures both soft and hard goods and was happy to provide their contact with another business opportunity. Call domestic manufacturers and inquire about their overseas connections. Ask everyone you know if they know someone who manufactures the type of products you are creating. Search online for companies with products similar to yours and call them. Who do they use? How did they get started? My experience is that most people will want to help you. I found it was best to work with at least two different companies when trying to decide who will win your business. Who is easiest to work with? Who meets (or beats) your expectations? Is one more knowledgeable than the other? Having a comparison is essential to ensure you are getting a quality product at a fair price. There are two common ways you can deal with overseas manufacturing. You can find a broker or agent in the U.S. that represents the factory, or deal with a factory directly. Once you have determined who you might like to work with, you must check references on your contact and the factory. Some of the important questions to ask: Was the product made to specifications? What percentage of the shipment was defective? If there was a problem with the shipment, did the factory make restitution? Were deadlines met? If not, what did the factory offer to make amends? Is what was promised delivered? How is the quality of goods they produce? How long have you worked with this person and factory? How many orders have you placed? Is your contact easy to work with? Is he/she responsive to calls and emails? What type of projects does the factory excel in producing? Soft goods, hard goods? What types of companies do they normally work with? Who is responsible for landing the goods in the U.S.? Text by Ann Merlini, founder of Pac'n Nap, LLC. For more information on How to Design and Manufacture a Product visit: http://www.focuspdm.com/
Views: 48357 Product Design
Bank Customer Expectations
 
02:44
Make an animated explainer video for free at: http://www.rawshorts.com Now you create your own explainer videos and animated presentations for free. Raw Shorts is a free cloud based video builder that allows you to make awesome explanation videos for your business, website, startup video, pitch video, product launch, video resume, landing page video or anything else you could use an animated explainer video. Our free video templates and explainer video software will help you create presentation videos in an instant! It's never been easier to make an animated explainer video with outstanding production value and without the cost or hassle of hiring an expensive production company or animation studio. Wait no more! Our animation software is free to use. You can make an animated video today for your landing page, website, kickstarter video, indiegogo video, pitch video and more. Simply log on and select from thousands of animated icons, animated characters and free video templates for business to make the perfect web video for your business.
Views: 32 BOHH Labs
How to understand my customer? Use the Customer Analysis Tool - empowering people. Onsite
 
03:22
GET IN TOUCH: www.empowering-people-network.org EXPLORE more Publications, Surveys and Resources: https://www.empowering-people-network.siemens-stiftung.org/en/services/ For many enterprises, the target markets are not homogenous. They usually consist of a diverse customer group, with customers varying in characteristics such as age group, location, lifestyle, and preferences. On the other hand, these individuals may share certain characteristics as well, allowing business to serve them in groups of similar needs, preference location etc. The Customer Analysis tool assists businesses in identifying and grouping customers according to common relevant attributes. This tool shall enhance the understanding of the specific business customers and be a first step towards tailored product design and marketing for specific groups among your customers. STAY CONNECTED! Twitter: https://twitter.com/Emp_Ppl_Award Facebook: https://www.facebook.com/EmpoweringPeopleAward
Views: 5054 Siemens Stiftung
Uncovering the Voice of Customer
 
03:31
http://www.responsetek.com Capturing the voice of customer is a hot topic in all industries. Businesses face tough competition and often operate in industries with little or no product or service differentiation. The necessity of outperforming competitors with positive brand experiences in order to create loyal customer advocates is increasingly becoming a top concern for executives.
Views: 8730 ResponseTek
The Importance Of Product Testing When Selling Online
 
02:14
When sourcing products, regulatory compliance is an important, but often-overlooked area. In this video, Andy Church, founder of Insights Quality Services discusses the importance of compliance, and testing to ensure not only that your product meets regulatory standards, but that it meets your customers’ expectations as well. Topics Include: • The role of CPSC • Costs beyond price • The importance of testing • Customer use – and misuse
Product Design & Marketing: How to make the bond to sell - by André Doumenc
 
48:06
The sales cycle begins with the design of your product. From features to after-sales service, thinking about a product in its entirety is key. However, when it’s about sales and growth, a marketing campaign is not always the holy solution ;) It’s then important to bond marketing and product design upstream to avoid mistakes. During this 45 minutes workshop, André Doumenc, will share the lessons learned and mistakes to avoid, when designing a product, to be sure to meet your customers expectations: • How to apply concepts from Marketing to Product Design: right item, right quantity, right place, right time, and right price • How to master the conception process André Doumenc (https://fr.linkedin.com/in/andré-doumenc-61191521) is a concept designer and digital artist. He founded Silex Design in 2009, a product design agency that helps companies - startups and corporations - from product conception to design and realization. You can find the slides here: http://www.slideshare.net/_TheFamily/product-design-marketing-how-to-make-the-bond-to-sell-by-andr-doumenc At TheFamily, we believe that anyone can become a great entrepreneur. Find more info here: http://www.thefamily.co/
Views: 629 Startupfood